Built in and easy-to-use Vehicle Inspection Checklists are a great way to raise customer confidence and grow shop profits. Learn how to use this free tool to help your business….
Potential customers will hear your business or product names before they know anything about your merchandise or services. How can you make those first impressions count?
This new AutoBiz module enables you to see at a glance what services need to be done on customer’s vehicles. With a single button, you can create Recommended Services to benefit customers and increase your sales dramatically.
How well you listen directly impacts your job effectiveness and the success of your relationships with other people. By employing active listening techniques your communications will be more productive, helping you avoid conflicts & misunderstandings, and earning you more trust & respect. Sound good?
The price of losing and replacing talented employees has always been high, but with the influx of younger mechanics from Generation Y a.k.a. Millennials, keeping valuable employees has become even more of a challenge for employers than in the past. Studies are proving that it’s tough to keep Millennials in one place for long. Here are some tips to help you retain your skilled employees.
You won’t get a knockout every time, but you still have options even when things look bleak. When you consider all the effects that negative interactions can have on participants as well as observers, doing nothing is probably not your best option. But what can you do?
Almost every time you go shopping you’re asked if you’d like to join the “Insert Store Name” Rewards Program. Why do so many places offer these types of memberships?
Unfortunately, there are no guarantees that your efforts at communication will always be successful. But by avoiding these common communication missteps, you’ll be able to improve the odds, and find beneficial solutions a lot more often…
The United States Senate passed the Marketplace Fairness Act, which will require online retailers to collect the sales tax for the states that they ship their merchandise to. The legislation still needs to be passed in Congress, but it appears to have enough support to be voted in. Which businesses will be affected by this new law?
Although addressing tough conversations when you’re angry is rarely a good idea, consider the damage that can be done by putting off those challenging discussions...